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About Us |
Our TeamCustomer CareE-mail: support@supermagnete.fr E-mail: informatik@supermagnete.fr E-mail: office@supermagnete.fr Employees of the sheltered workshop Murghof in Frauenfeld (Switzerland) are responsible for stocking and packaging of our magnets.
Each package is assembled with great care and the contents checked twice. We are glad to have found a reliable and service-oriented partner for this important task in sheltered workshop Murghof. If you are in a great hurry it is sometimes possible to pick up your order directly in Frauenfeld - after having arranged it with us. The parcels for our customers in the European Union are sent from Konstanz (Germany) by DHL/GermanPost World Net. All packages are insured against loss and need to be signed by the receiver.
How does one get the idea of selling magnets - of all things - on the web? It all started in 2001, when I ordered, more by chance than by necessity, some neodymium magnets from a webshop in the US. These magnets caused great amusement and amazement amongst all my friends. Nobody had seen such absurdly strong magnets before. When at the end of 2002 a career move was in order, I decided to program a webshop, over which I would sell these type of magnets. As a software engineer I had already made quite a few purchases on the web and had thereby encountered a lot of online shops that didn't work properly. Chances that one could successfully close the order, and then actually receive the ordered items in the time span promised were at about 50%. Inquiries by e-mail were often not answered at all or one received a pre-fabricated answer that didn't answer the question submitted. On the phone often nobody could be reached. Delivery was rarely on time, products were suddenly not available anymore, orders were lost and so on, and so on. I pledged to myself to avoid all mistakes that I had encountered on other shops, to keep the shopping process as simple as possible, and to answer each and every e-mail, if possible within hours. Meanwhile our team has quickly grown, but we keep with the principle of a simple and easy to use website as well as first class and personal customer care. Today, a good 7 years later, with more than 230'000 orders fulfilled, all the overwhelmingly positive feedback we get from our customers seems to indicate that we are on track. We are looking forward to serving you, too. Sincerely, Matt Ackermann
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In a Nutshell
- All prices include 19,6% VAT.
- Ordered today - sent tomorrow!
- Postage insured France EUR 6,50 (shipment to other countries)
- Pre-payment via credit card or bank transfer; for institutions and companies also on account
- Minimum order requirement EUR 15,00 (below surcharge of EUR 7,00)
For details, see Terms of Delivery
